Privacy Notice
 

General 

In the course of its business, Expertos en Sistemas S.A. de C.V, (“Expertos en Sistemas” or “us”) is collecting and using personal information. This U.S. Privacy Notice (“Privacy Notice”) covers personal information about Expertos en Sistemas customers, partners, end-users, persons acting on behalf of any of the previous, and other persons that engage with Expertos en Sistemas´s (“Consumer” or “you”). By interacting with Expertos en Sistemas through our employees, websites, mobile applications, social platforms, products, and services, you consent to the use of your information that is collected or submitted as described in this privacy notice. Expertos en Sistemas’s U.S. Privacy Notice applies to this collection and use of personal information in general, but Expertos en Sistemas may provide specific privacy notices for certain collection and use of personal information. Please also refer to the Expertos en Sistemas A/S Global Privacy Notice at www.braingine.ai 

By clicking the topics below you will find more information about the different aspects of Expertos en Sistemas’s handling of personal information.

What information may be collected? 

Expertos en Sistemas may collect the following types of information from different sources: 

  • Name 
  • Mailing address 
  • Phone (or mobile) number 
  • E-mail address 
  • Information on how you use our websites and mobile applications, search terms, pages you visit on our websites and our mobile applications, and website and mobile application performance 
  • Media information and information regarding a Consumer’s interaction with an internet website, application, or advertisement 
  • IP Address 

How is the information collected? 

Expertos en Sistemas may collect information about you from different sources, such as: 

  • Direct interaction with you, such as mail responses, phone calls, online chat, events or meetings. 
  • When you visit our websites, use our mobile applications, exchange e-mails with us, use our online forms and services, engage with us on social media and other platforms. 
  • Other sources, such as suppliers, hospitals, and healthcare providers that request products for you. 

What is the information collected for? 

Expertos en Sistemas is processing personal information for a variety of purposes, depending on the nature of the relationship we have with you. For illustration see the following examples: 

We process information about contact persons from our customers and partners to deliver products and services, to comply with quality and safety requirements, detect and prevent fraudulent activity, and to maintain and improve our offerings. 

We process information about our end-users to deliver products, to comply with quality and safety requirements, to provide samples or services to the end-users, send marketing communications and other information regarding products, services and promotions, detect and prevent fraudulent activity, and to maintain and improve our offerings. 

We process information about persons that have signed up to receive newsletters and other materials to deliver the materials and to maintain and improve our offerings. 

In case you wish to request our provision of services, products, newsletters and other materials we need certain personal information to handle your request. You are not obligated to provide the information, but we cannot handle your request if you choose not to provide your information to us. 

Expertos en Sistemas protects your personal information and will only allow it to be used for the mentioned purposes. Expertos en Sistemas will not sell your personal information to third parties or in similar ways send it to third parties for their exploitation. Expertos en Sistemas does not make use of automated decision-making, such as profiling, that will affect you as a person. 

Who is handling the information? 

The recipients of your personal information are the Expertos en Sistemas employees responsible for handling the information for the specific purpose in question. All personal information is handled on a need-to-know basis only. In some cases, the information is stored or handled by third party processors that assist Expertos en Sistemas with a specific service, such as hosting and IT service providers and logistics firms (in case they need your information to distribute products or other materials to you). The third-party processors will only process the information in accordance with Expertos en Sistemas’s instructions and for Expertos en Sistemas’s purposes. They will not share the information with others, and they will delete the information when their tasks are completed. 

If public authorities request access to your information, we make a legal assessment of the request, and if applicable law requires us to disclose the information, we will comply with the request. You will be notified in accordance with applicable law in the event of any such disclosure of your information. 

In some places on this website, you will find public forums, message boards, and/or news groups. Any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information. 

In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal data about you could be shared with the successor business. 

How long is the information being stored? 

Expertos en Sistemas stores information as long as it is relevant for the purpose(s) it is being used for, unless applicable law requires us to retain it for a longer period of time. For illustration see the following examples: 

  • Where your information is used to provide you with products or services, we will in general retain the information until ten years after the last delivery, unless applicable law requires us to delete it earlier or store it for a longer period of time. 
  • Where your information is used to send you newsletters or other materials on basis of your consent, we will in general retain the information until ten years after you withdraw the consent. 

How is transfer of information handled securely? 

Expertos en Sistemas and its hosting providers maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. Expertos en Sistemas has adopted binding corporate rules pursuant to article 47 of GDPR to safeguard personal information within the Expertos en Sistemas, and we also apply other legal frameworks, such as the standard data protection clauses adopted by the EU Commission or EU-US Privacy Shield, when required in our collaboration with third party processors. 

How to update your personal information? 

Expertos en Sistemas takes reasonable steps to keep your personal information accurate and complete. You can access or update some of your personal information in the following ways: 

  • Call, email, or send us a letter with your current contact information and your requested changes. We will make the changes you request or will provide an explanation of what actions we will be able to take with regards to the request. Please refer to the How to contact us section below. 

What choices do you have? 

 E-mail 

If you do not wish to receive promotional e-mails from us, call, email or write us to opt-out. Please refer to the How to contact us section below. You also have the ability to unsubscribe from promotional e-mails via the unsubscribe link included in each promotional e-mail. It may take up to ten days to process your request. 

This opt-out does not apply to operational email, such as surveys, and what is required or permitted under law, such as recall notices. 

Postal Mail 

If you do not wish to receive promotional material vis postal mail, call, email or write us to opt-out. Please refer to the How to contact us section below. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks. 

This opt-out does not apply to operational communications, such as product deliveries, and what is required or permitted under law, such as recall notices. 

Telephone 

If you do not wish to receive promotional telephone calls, call, email or write us to opt-out. Please refer to the How to contact us section below. It may take up to ten days to process your request. 

Do Not Track 

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals. 

How do we protect your information? 

We maintain administrative, technical, and physical safeguards to protect your personal information. This website has security measures in place to protect against the loss, misuse, and alteration of the information under our control. 

How to contact us? 

If you have any questions or comments about this notice, the ways in which Expertos en Sistemas collects and uses your information, your rights and choices regarding such use, or wish to exercise your rights, please do not hesitate to contact us at: 

Phone: (+52) (442) 223 2315 



Postal Address: 
Av. Primer Retorno Universitario 1, Int. 83A,  
Terra Business Park, Col. La Pradera,  
El Marqués Querétaro, México CP 76269 

 Expertos en Sistemas reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our website, www.braingine.ai, and update the notice's effective date. Your continued use of our website, m products, and services following the posting of changes constitutes your acceptance of such changes. 

Effective date: Dic 1, 2020 
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